Terms of Service

1. Agreement to These Terms

By requesting, booking, paying for, or using any service from Da Nang Relocation Concierge Service, the client agrees to these Terms of Service. The service is a relocation support and coordination service, not a law firm, immigration agency, licensed real estate brokerage, insurer, bank, or government authority.

2. Scope of Services

Da Nang Relocation Concierge Service provides practical relocation support that may include general guidance, local orientation, introductions, appointment coordination, translation assistance, document support, housing search assistance, and other agreed concierge tasks. Services are limited to the specific package, proposal, invoice, or written message accepted by the client.

3. No Guarantee of Outcome

Da Nang Relocation Concierge Service will use reasonable efforts to assist the client, but does not guarantee any specific outcome, including visa approval, residency eligibility, apartment approval, or government processing time. All services are provided on a best-efforts basis only.

4. Third-Party Providers

Many relocation tasks involve third parties such as landlords, visa agents, translators, movers, schools, hospitals, insurance providers, banks, and government offices. Da Nang Relocation Concierge Service is not responsible for the quality, acts, omissions, delays, cancellations, or pricing changes of those third parties.

5. Client Responsibilities

The client agrees to provide accurate, complete, and timely information, documents, and instructions, and is responsible for reviewing documents before signing, confirming legal requirements, attending appointments on time, and maintaining appropriate insurance.

6. Fees and Payment

Fees are based on the service package, custom quote, or hourly/project arrangement provided in writing. Unless otherwise agreed: service fees are non-refundable once work has started; deposits reserve time and may be non-refundable; third-party costs are separate from service fees; late payments may pause ongoing work.

7. Changes, Delays, and Force Majeure

Timelines are estimates only. Da Nang Relocation Concierge Service is not liable for failure or delay caused by events outside reasonable control, including natural disaster, epidemic, war, civil unrest, or government action.

8. Cancellations and Refunds

The client may cancel a booked service by written notice. If cancellation occurs before work starts, paid amounts may be refunded minus non-recoverable costs. If cancellation occurs after work starts, the client will pay for work already performed and committed third-party expenses.

9. Privacy and Personal Information

Da Nang Relocation Concierge Service may collect personal information needed to deliver services. Under Vietnam’s Law on Protection of Consumer Rights 2023, information is used only for service delivery, communication, invoicing, and related support unless the client separately consents to another use.

10. Communications and Consent

The client consents to communications by email, messaging apps, phone, and other agreed channels for scheduling, updates, and invoices.

11. Independent Decisions and Professional Advice

All final decisions remain with the client. Information provided is practical guidance and coordination support only, not legal, tax, investment, medical, insurance, or immigration advice unless separately provided by a licensed professional.

12. Housing and Property Assistance Disclaimer

Housing support is limited to search assistance, introductions, scheduling, and practical move-in coordination. Da Nang Relocation Concierge Service does not own, manage, or control listed properties and does not guarantee rental price, landlord honesty, or property condition.

13. Limitation of Liability

To the maximum extent permitted by law, Da Nang Relocation Concierge Service is not liable for indirect, incidental, or consequential damages. If liability is established, total liability for a claim will not exceed the service fees actually paid by the client for that specific service, except where a higher amount is required by law.

14. Complaint Handling

Clients with a concern should first send a written complaint describing the issue and supporting documents. Both sides agree to try in good faith to resolve the issue informally before starting formal proceedings.

15. Termination

Da Nang Relocation Concierge Service may suspend or terminate services if the client fails to pay, provides false information, or behaves abusively. The client may terminate at any time by written notice, subject to the cancellation and refund terms above.

16. Governing Language and Interpretation

These terms should be made available in clear language. Vietnamese is the governing language unless another language is agreed, and any discrepancy should be interpreted in the manner more favorable to the consumer.

17. Governing Law and Dispute Resolution

These terms are governed by the laws of Vietnam unless another mandatory law applies. Disputes not resolved informally will be submitted to the competent court or other lawful dispute resolution body in Vietnam.

18. Updates to These Terms

Da Nang Relocation Concierge Service may update these terms from time to time. Updated terms apply to new bookings after publication; material changes to active engagements will be communicated directly to affected clients.

19. Severability

If any provision of these terms is found invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

20. Entire Agreement

These terms, together with the applicable proposal, invoice, package description, booking confirmation, privacy notice, and any written addendum, form the complete agreement between the parties.